Terms and Conditions

Article 1 (Purpose)

These terms and conditions govern the rights, obligations, responsibilities, and other necessary matters between Trenbe Co., Ltd. (hereinafter "Company"), which operates koreaavto (hereinafter "Service"), and members (hereinafter "Members") who use the Service.

Article 2 (Definitions)

  1. "Service" refers to domestic used car purchase agency and overseas shipping/export support services provided through the web/mobile sites and apps operated by the Company.
  2. "Member" refers to a person who agrees to these terms and conditions and enters into a service use agreement with the Company.
  3. "Purchase Agency" refers to the act of the Company purchasing or arranging the purchase of vehicles from domestic sellers or dealers at the request of Members, and supporting their shipping and export overseas.
  4. "Export Costs" refers to costs including freight, export customs clearance fees, packaging and handling fees, and Company service fees incurred to ship and transport vehicles from Korea to the destination port.
  5. "Local Costs" refers to customs duties, value-added tax (VAT), registration tax, inland transportation costs, local customs clearance agency fees, and margins of Members or local dealers incurred in the destination country.

Article 3 (Effectiveness and Changes of Terms)

  1. These terms and conditions take effect when posted on the Service screen or announced by other means.
  2. The Company may change the terms and conditions within the scope that does not violate relevant laws, and in case of changes, will notify Members at least 7 days in advance through Service notices.
  3. If Members continue to use the Service after the effective date of the changed terms and conditions, they are deemed to have agreed to the changed terms.

Article 4 (Company Information)

The Company's name, address, contact information, etc. are separately notified on the "About" or "Company Introduction" screen within the Service.

Article 5 (Service Content)

The main services provided by the Company to Members are as follows.

  1. Domestic used car information search and viewing services
  2. Domestic vehicle purchase (purchase agency) services on behalf of Members
  3. Support for document processing for export, including vehicle deregistration/export declaration
  4. Support for transportation to departure port in Korea and sea transportation (container/Ro-Ro, etc.) to destination port
  5. Export cost estimates and payment system provision
  6. Other additional services determined by the Company

Article 6 (Establishment of Service Use Agreement)

  1. Members apply for a use agreement by applying for membership according to the form prescribed by the Company and agreeing to these terms and conditions and the privacy policy.
  2. The Company accepts use applications unless any of the following applies.
    • Application using another person's name or false information
    • Insufficient service facilities or technical problems
    • Other cases where the Company reasonably determines that acceptance is difficult

Article 7 (Changes to Member Information)

If there are changes to the information entered at the time of membership application, Members must modify it without delay through the My Page or other means within the Service.

Article 8 (Account and Password Management)

  1. Members are responsible for managing their account (ID) and password.
  2. If Members become aware that their account information has been stolen or leaked, they must immediately notify the Company.

Article 9 (Company Obligations)

  1. The Company does not engage in acts prohibited by relevant laws or these terms and conditions or contrary to public order and morals, and strives to provide services continuously and stably.
  2. The Company safely manages Members' personal information in accordance with relevant laws and the privacy policy.

Article 10 (Member Obligations)

  1. Members must not engage in the following acts.
    • Application using false information or another person's information
    • Failure to pay costs related to Service use within the prescribed period
    • Acts that interfere with Service operation
    • Acts that violate relevant laws and these terms and conditions
  2. Members must verify for themselves whether vehicles for export are permitted for import under their country's laws and whether they possess the necessary qualifications and permits.

Article 11 (Purchase Agency and Export Process)

  1. Members select their desired vehicle and destination country/city within the Service and request purchase agency and export from the Company.
  2. The Company provides Members with estimated quotes for vehicle price (Korean selling price) and export costs (Korea → destination port) by continent/country.
  3. If Members agree to the quote, they apply for purchase agency by paying the deposit determined by the Company.
  4. After confirming deposit payment, the Company finally confirms vehicle condition and inventory with the actual seller/dealer and proceeds with purchase.
  5. After vehicle purchase, the Company provides Members with vehicle purchase details, future export schedule, and payment guidance for the balance (including export costs).
  6. Members must pay the balance within the notified period, and shipment and transportation proceed after balance payment is completed.

Article 12 (Payment and Exchange Rate Application)

  1. Vehicle prices and export costs can be paid in Korean Won (KRW) or currencies determined by the Company.
  2. When paying in foreign currency, the Company may calculate the payment amount reflecting the exchange rate and financial fees at the time of payment.
  3. Fees and limits for each payment method such as card payment and bank transfer are separately notified on the Service screen.

Article 13 (Cancellation, Changes, Refunds)

  1. If Members cancel purchase agency at the stage before vehicle purchase after paying the deposit, the Company may refund the remaining amount after deducting actually incurred costs (vehicle inspection costs, third-party fees, etc.).
  2. After vehicle purchase is already completed, cancellation and refunds due to Members' simple change of mind may be restricted, and in such cases, the Company guides the possibility and conditions of refunds within a reasonable scope.
  3. If vehicle purchase is impossible due to seller circumstances, etc., the Company may provide full refunds to Members or propose other vehicles with equivalent conditions.
  4. Schedule changes due to ship schedule changes, customs clearance delays, etc. during overseas transportation do not constitute grounds for refund, and the Company guides Members on the reason for delay and expected schedule.

Article 14 (Overseas Transportation and Customs Clearance)

  1. The Company consults with forwarders, shipping companies, etc. to transport vehicles to overseas destination ports by reasonable methods such as container loading, Ro-Ro loading, etc., at the request of Members.
  2. The Company supports export declaration and related document preparation in Korea, but customs clearance, duty payment, and registration procedures in the destination country are in principle performed by Members or local customs clearance companies designated by Members.
  3. Members must directly verify the destination country's import regulations, tariff rates, vehicle specification/year restrictions, etc., and if customs clearance is denied or additional costs occur due to failure to meet these requirements, the responsibility and costs belong to Members.

Article 15 (Fees)

  1. The Company may charge service fees included in vehicle prices or export costs, and specific fee structures are notified on the Service screen or individual quotes.
  2. The Company may change fee rates according to market conditions, and changed fees apply only to transactions concluded after the change.

Article 16 (Risk Burden and Exemption)

  1. The Company is not liable for damages arising from the following reasons unless there is fault on the part of the Company.
    • Force majeure such as natural disasters, war, terrorism, strikes, epidemics, port closures, waterway blockades, etc.
    • Fault of third parties such as shipping companies, forwarders, customs clearance companies, etc.
    • Problems due to false, omitted, or incorrectly recorded information provided by Members
    • Customs clearance denial or additional costs due to changes in destination country's laws/policies
  2. Nevertheless, if the Company must bear responsibility, the Company's liability limit is restricted to the range of fees actually paid by Members to the Company for the relevant transaction (excluding cases of intent or gross negligence).

Article 17 (Intellectual Property Rights)

All intellectual property rights related to the Service, including designs, logos, trademarks, text, images, source code, etc., belong to the Company or rightful owners.

Article 18 (Dispute Resolution and Jurisdiction)

  1. The Company and Members sincerely consult for amicable resolution when disputes arise related to Service use.
  2. If resolution through consultation is not possible, Korean law applies as the governing law, and the competent court under the Civil Procedure Act has exclusive jurisdiction.